Help centre
The complete guide to setting up and running your store on Comrc, with screenshots of the console throughout.
Getting started
- Getting started with ComrcThe first steps from signing up to taking your first order.
- Finding your way around the consoleWhat each part of the merchant console is for, and where to look for the thing you need.
- Opening your store and telling peopleThe last checks before you open, how to open and close your store, and the QR poster and links for sharing it.
Products and stock
- Adding productsCreate products with variants, prices, images and SEO details — or import them in bulk from a CSV.
- Organising products into categoriesGroup your products so shoppers can browse by type, and give each group its own page, picture and description.
- Keeping track of stockHow stock counts work, how to adjust them, and how to hold stock in more than one shop or warehouse.
- Building your catalogue faster with AIDescribe what you sell, paste a list, or upload photos, and get draft products to check and accept.
Orders and delivery
- Managing ordersFollow an order from the moment it arrives to the moment the customer has it: confirm, send, deliver, and what to do when plans change.
- Returns and refundsHow customers request a return, and how you approve it, receive the items and issue a refund.
- Setting up shipping zonesChoose where you deliver and what you charge for each area.
- Buying postage labelsConnect your DHL or DPD account and buy a label from the order itself, with tracking sent to the customer.
- Sending a rider with Stuart or Uber DirectBook an on-demand courier to take an order from your door to the customer's, or have one booked automatically.
- Offering click and collectLet shoppers buy online and pick up in store, and tell them when and where to come.
Payments and tax
Customers and marketing
- Your customersSee everyone who has bought from you, what they've spent, and how to handle a request for their data.
- Customer reviewsRead what customers say about your products, and hide or remove a review that shouldn't be public.
- Your email list and basket remindersWho has agreed to hear from you, how to export the list, and the automatic reminder that brings back abandoned baskets.
- Discount codes and automatic discountsCreate codes for customers to type at checkout, or discounts that apply by themselves.
- Rewarding customers with pointsGive customers points on every order that they can spend with you, and decide what a point is worth.
- Selling and issuing gift cardsSell gift cards from your catalogue, issue one by hand, and see the balance your customers still hold.
- Listing your products on Google, Facebook and InstagramGive Google Merchant Center and Meta a feed of your catalogue, so your products can appear in shopping results and ads.
- Google Analytics, Meta Pixel and cookie consentConnect your analytics and advertising tags, and how the cookie banner on your store works.
Your storefront
- Designing your storeChoose a template, set your colours and fonts, and build your home page from sections — with a live preview and nothing public until you publish.
- Pages, menus and bannersWrite your About, FAQ and policy pages, choose the links in your header and footer, and manage the slides at the top of your home page.
- What your customers see and can doA walk through your store from the shopper's side: browsing, checkout, accounts, saved items, reviews and returns.
- ReportsYour sales over time, what sells best, how customers pay, your profit, and a daily summary for cashing up.
Food and drink
- Food menus and allergensBuild your menu with categories, items, modifiers and combos, and declare the 14 UK allergens for every dish.
- Choosing how you serveSwitch on eat-in, collection and delivery, set your hours and time slots, and pause orders when the kitchen is slammed.
- Using the kitchen displaySee incoming orders as they're paid, accept or reject them, and mark them ready.
- Printing kitchen ticketsConnect a Star or Epson receipt printer so new orders print in the kitchen by themselves.
- Keeping customers posted on their orderChoose which stages of an order send the customer a message, and the name and reply address on those emails.
Your account and team
- Your store's settingsYour store's name, logo and announcement bar, the business details the law requires, and the switches that open and close your store.
- Adding your teamGive each person their own sign-in, with access to what they need and nothing else.
- Keeping your account secureAdd a second step at sign-in, reset a forgotten password, and what to do if you think someone else has access.
- Billing and plansHow your free trial, your plan and your subscription billing work.
- Connecting a custom domainUse your own web address for your store instead of a comrc.app address.
Still stuck?
Email support@comrc.app and we'll help you out.